diff --git a/.changeset/selfish-bulldogs-fold.md b/.changeset/selfish-bulldogs-fold.md
new file mode 100644
index 00000000000..1f2f0e5a11c
--- /dev/null
+++ b/.changeset/selfish-bulldogs-fold.md
@@ -0,0 +1,5 @@
+---
+'@rocket.chat/meteor': patch
+---
+
+Fixes incorrect character escaping in system messages by removing unnecessary escaping logic to ensure accurate rendering of special characters.
diff --git a/apps/meteor/app/livechat/lib/messageTypes.ts b/apps/meteor/app/livechat/lib/messageTypes.ts
index 8a1931a300d..a5e40ad51dd 100644
--- a/apps/meteor/app/livechat/lib/messageTypes.ts
+++ b/apps/meteor/app/livechat/lib/messageTypes.ts
@@ -1,5 +1,4 @@
 import type { IOmnichannelSystemMessage } from '@rocket.chat/core-typings';
-import { escapeHTML } from '@rocket.chat/string-helpers';
 import formatDistance from 'date-fns/formatDistance';
 import moment from 'moment';
 
@@ -124,7 +123,7 @@ MessageTypes.registerType({
 			};
 		}
 		return {
-			message: escapeHTML(message.msg),
+			message: message.msg,
 		};
 	},
 });
diff --git a/apps/meteor/client/components/message/variants/SystemMessage.spec.tsx b/apps/meteor/client/components/message/variants/SystemMessage.spec.tsx
new file mode 100644
index 00000000000..c0482e831db
--- /dev/null
+++ b/apps/meteor/client/components/message/variants/SystemMessage.spec.tsx
@@ -0,0 +1,81 @@
+import { faker } from '@faker-js/faker';
+import type { IMessage } from '@rocket.chat/core-typings';
+import { mockAppRoot } from '@rocket.chat/mock-providers';
+import { Random } from '@rocket.chat/random';
+import { render, screen } from '@testing-library/react';
+
+import SystemMessage from './SystemMessage';
+import '../../../startup/messageTypes';
+
+jest.mock('../../../../app/ui-utils/client', () => {
+	const actual = jest.requireActual('../../../../app/ui-utils/lib/MessageTypes');
+	return {
+		MessageTypes: actual.MessageTypes,
+	};
+});
+
+jest.mock('../content/Attachments', () => ({
+	default: () => <div>attachments</div>,
+}));
+
+jest.mock('../content/MessageActions', () => ({
+	default: () => <div>message actions</div>,
+}));
+
+jest.mock('meteor/meteor', () => {
+	const actual = jest.requireActual('meteor/meteor');
+	return {
+		...actual,
+		Meteor: {
+			...actual.Meteor,
+			startup: (callback: () => void) => callback(),
+		},
+	};
+});
+
+const wrapper = mockAppRoot().withTranslations('en', 'core', {
+	changed_room_description_to__room_description_: 'changed room description to: {{room_description}}',
+});
+
+const createBaseMessage = (msg: string): IMessage => ({
+	_id: Random.id(),
+	t: 'room_changed_description',
+	rid: Random.id(),
+	ts: new Date(),
+	msg,
+	u: {
+		_id: Random.id(),
+		username: faker.person.firstName().toLocaleLowerCase(),
+		name: faker.person.fullName(),
+	},
+	groupable: false,
+	_updatedAt: new Date(),
+});
+
+describe('SystemMessage', () => {
+	it('should render system message', () => {
+		const message = createBaseMessage('& test &');
+
+		render(<SystemMessage message={message} showUserAvatar />, { legacyRoot: true, wrapper: wrapper.build() });
+
+		expect(screen.getByText('changed room description to: & test &')).toBeInTheDocument();
+	});
+
+	it('should not show escaped html while rendering system message', () => {
+		const message = createBaseMessage('& test &');
+
+		render(<SystemMessage message={message} showUserAvatar />, { legacyRoot: true, wrapper: wrapper.build() });
+
+		expect(screen.getByText('changed room description to: & test &')).toBeInTheDocument();
+		expect(screen.queryByText('changed room description to: &amp; test &amp;')).not.toBeInTheDocument();
+	});
+
+	it('should not inject html', () => {
+		const message = createBaseMessage('<button title="test-title">OK</button>');
+
+		render(<SystemMessage message={message} showUserAvatar />, { legacyRoot: true, wrapper: wrapper.build() });
+
+		expect(screen.queryByTitle('test-title')).not.toBeInTheDocument();
+		expect(screen.getByText('changed room description to: <button title="test-title">OK</button>')).toBeInTheDocument();
+	});
+});
diff --git a/apps/meteor/client/startup/messageTypes.ts b/apps/meteor/client/startup/messageTypes.ts
index 481ab49568a..467e7694bb9 100644
--- a/apps/meteor/client/startup/messageTypes.ts
+++ b/apps/meteor/client/startup/messageTypes.ts
@@ -1,5 +1,4 @@
 import type { IMessage } from '@rocket.chat/core-typings';
-import { escapeHTML } from '@rocket.chat/string-helpers';
 import { Meteor } from 'meteor/meteor';
 
 import { MessageTypes } from '../../app/ui-utils/client';
@@ -23,7 +22,7 @@ Meteor.startup(() => {
 		message: 'room_changed_topic_to',
 		data(message: IMessage) {
 			return {
-				room_topic: escapeHTML(message.msg || `(${t('None').toLowerCase()})`),
+				room_topic: message.msg || `(${t('None').toLowerCase()})`,
 			};
 		},
 	});
@@ -40,7 +39,7 @@ Meteor.startup(() => {
 		message: 'changed_room_announcement_to__room_announcement_',
 		data(message: IMessage) {
 			return {
-				room_announcement: escapeHTML(message.msg || `(${t('None').toLowerCase()})`),
+				room_announcement: message.msg || `(${t('None').toLowerCase()})`,
 			};
 		},
 	});
@@ -51,7 +50,7 @@ Meteor.startup(() => {
 		message: 'changed_room_description_to__room_description_',
 		data(message: IMessage) {
 			return {
-				room_description: escapeHTML(message.msg || `(${t('None').toLowerCase()})`),
+				room_description: message.msg || `(${t('None').toLowerCase()})`,
 			};
 		},
 	});
diff --git a/ee/packages/omnichannel-services/src/livechatSystemMessages.ts b/ee/packages/omnichannel-services/src/livechatSystemMessages.ts
index 48e313cfa4c..e6e42a02b65 100644
--- a/ee/packages/omnichannel-services/src/livechatSystemMessages.ts
+++ b/ee/packages/omnichannel-services/src/livechatSystemMessages.ts
@@ -1,5 +1,4 @@
 import type { IOmnichannelSystemMessage, MessageTypesValues } from '@rocket.chat/core-typings';
-import { escapeHTML } from '@rocket.chat/string-helpers';
 import formatDistance from 'date-fns/formatDistance';
 import moment from 'moment';
 
@@ -152,7 +151,7 @@ addType('livechat_webrtc_video_call', {
 			};
 		}
 		return {
-			message: escapeHTML(message.msg),
+			message: message.msg,
 		};
 	},
 });